Our products are delivered worldwide within 12 business days from the confirmation of the order.
The shipping costs, unless otherwise stated, are added to the total cost of the order and are specified during checkout, before you conclude the purchase process.

ITALY: euro 5,00
EUROPE : euro 9,00
EXTRA EU: euro 9,00 (duty at charge of the client)
UNITED STATES : euro 19,00(duty at charge of the client)
REST OF WORLD: euro 19,00 (duty at charge of the client)

SHIPMENT
You can check the status of your shipment directly from the courier’s website, thanks to the tracking number we will provide to send you. Deliveries are made to the address you said, and you have to indicate a telephone number so that the courier can contact you.

CAUTION
We care a lot about the packaging of our products. Please, check your package when the agent of shipping company are delivering, if you find signs of damage please accept the delivery with reserve/under protest and contact us immediately.

CUSTOMER CARE
Customer service is available from 10:30 to 18:00 from Monday to Friday.
Phone Number: +39 06 6784114
You can contact us with email message: info@faustosantini.com

The purchaser expressly declares to make this purchase for non-commercial or non-professional activities.
This contract is subject to the provisions of Legislative Decree no. 206 dated 6 September 2005 as amended by Legislative Decree no. 21 dated 21/02/2014.

CLAUSE 1: CONCLUSION OF SALES CONTRACTS
Confirmation and dispatch of the order by the customer, in accordance with the instructions displayed from time to time on the website pages, implies full acknowledgement and acceptance of these general sales terms by the Customer. The sales contract between Fausto Santini srl and the Customer is intended as finalized upon acceptance of the order by Fausto Santini srl. The contract between Fausto Santini srl and the purchaser is concluded exclusively through the Internet on the website www.faustosantini.com. When the supplier receives the order from the purchaser, the same will forward an e-mail confirming the same. Without this order confirmation, the contract shall not be considered as finalized and valid.
The Customer’s right to claim damages or indemnity is hereby excluded, as well as any contractual or non-contractual liability for failure to accept an order, even in part.

CLAUSE 2: PURCHASING METHOD
The Customer may purchase only the products in the website www.faustosantini.com.
The client can choose the method of payment that prefers from those indicated.
The client receives the taking over of the order from Fausto Santini srl by email to the address he indicated. In this email there will be a Customer order number that the client will use in all further communications with Fausto Santini srl.
The order and the effected payment will be confirmed in seven (7) days from taking over of the order .
The shipment, in case of confirmation of the order, will be effected in ten (10) days.
If the products are not available Fausto Santini srl informs the clients as soon as possible.
In case of effected payment but not more available product , Fausto Santini srl will refund the client.
If the client wants to pay with bank transfer he must pay within three (3) working days from confirmation of the order . Fausto Santini will give instruction by email to the client.
If Fausto Santini will not receive the bank transfer in these three days the order is cancelled.
In case of payment by bank transfer the shipment will be effected after Fausto Santini srl receive the money in bank.
If the products are not more available the client can:

choose another product
require a refund

The image given with the description of a product may not correspond precisely to its characteristics but may differ in colour, dimensions and product accessories. Fausto Santini srl will confirm that an order has been received correctly by sending an e-mail to the e-mail address indicated by the Customer.

CLAUSE 3: PRICES
Products are sold at the prices indicated in the online product description when the order is confirmed by the Customer. Before the Customer confirms the order by clicking on the order confirmation box, a summary of the product entered in the cart, including price, possible taxes and possible delivery costs, will be displayed. The sales prices include VAT in Italy and UE. The sales prices do not included VAT in country EXTRA EU.

CLAUSE 4: ACCOUNTS DOCUMENT AND DELIVERY METHOD
For all orders accepted and made, Fausto Santini srl issues a delivery document for the goods shipped, which will be sent by e-mail to the addressee of the order, as set forth by section 14 of Presidential Decree 445/2000. The details supplied by the Customer at the time the order is made will be binding for the invoice. No changes may be made to the fiscal document once it has been issued.
Fausto Santini srl declines all and any liability for any delay in meeting the order or delivery of the product/s ordered.

CLAUSE 5: PAYMENT METHOD
The Customer may make payment by Credit Card, Paypal or Cod (only in Italy) and bank transfer. If payment is made by credit card when the order is made, the bank in question will authorize order amount that is to be charged to the credit card of the Customer. The amount relevant to orders filled, even in part, will be charged to the Customer’s credit card before the goods depart from Fausto Santini srl. Should the Customer exercise its right to withdraw from the contract, as indicated in part “refund”, Fausto Santini srl will reimburse the amount charged (with exception of costs o shipment).
Fausto Santini srl will not receive the details of your credit card during your purchase, since these are sent via a protected connection directly to the bank that deals with the transaction. Fausto Santini Srl will at no time store your credit card details in its database for any reason whatsoever.

CLAUSE 6: GUARANTEE AND CLAIMS
All products sold by Fausto Santini srl at www.faustosantini.com are covered by the manufacturer’s legal guarantee, as set forth by Legislative Decree 206/05. In order to claim under the guarantee, the Customer should keep the invoice.
The supplier is liable for any defects of conformity as set forth by section 128 et sequitur of the Consumer Law. If enforcement of the guarantee includes return of the product, the same should be returned by the Customer in the complete original package (including packaging, documents if any and accessories: manuals, cables etc…); in order to limit damages to the original package, please pack it in another box; do not place labels or adhesive tape on the original package of the product.

CLAUSE 7: PRIVACY
As set forth by section 13 of Legislative Decree no. 195, we hereby inform you that the personal details supplied by the Customer to Fausto Santini srl will be processed by the same with automated means, for entry into its customer database and are required to finalize the contract and fulfill civil law, tax and management obligations. Such details may also be used for statistical purposes, commercial and promotional messages, without prejudice to the Customer’s right to advise that it does not wish to receive these messages at any time.
Supplying your personal details is optional but if you fail to do so we will not be able to stipulate the sales contract and accept the order.
The Data Controller is Fausto Santini srl , with registered offices at Via Frattina 122 00187 Rome (Italy).
As set forth by section 7 of the above Legislative Decree, the Customer shall also have the right to:
request confirmation of the existence of its personal details;
cancel its personal details or transform the same to an anonymous format or block any personal details that have been processed in breach of the law;
update, modify or add to its personal details.
Customers may exercise the rights by writing to: info@faustosantini.com

CLAUSE 9: APPLICABLE LAW AND JURISDICTION
This contract is governed by Italian Law.
In the case of civil and criminal disputes deriving from this Contract, the court having jurisdiction shall be exclusively that of Rome.

GENERAL TERMS OF USE OF THE E-COMMERCE CHECK OUT
These general terms and conditions are applicable to Fausto Santini srl e-commerce checkout on the website www.faustosantini.com and use of the services and contents present on the same (by way of example: images, software, texts, brands and logos, colour combinations, layout and designs).
Anyone who accesses and/or uses the Website becomes a “User” and accepts, as from the first access and/or use thereof, these terms and conditions which are applied over and above the General Terms of Sale applicable to the purchase of products from the online catalogue of the website.
If you do not accept these Terms you will not be able to access or use the contents and services on the Website.

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